OFFICE MANAGER

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

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Directs and coordinates the overall functions of North Cape May Primary office to ensure optimum patient, provider, and staff satisfaction.

• Supervises and trains/orients assigned personnel to perform their duties in accordance with established CRPA policies and laws.  Train/supervise/monitor staff performance regarding interviewing patients, or responsible individuals to arrange methods of payment or extension of credit for patients unable to pay for services.  Evaluates employee performance on an ongoing and timely basis and recommends personnel actions such as promotions and disciplinary actions.  Provides ongoing education for assigned staff.  Quantitatively monitors the volume and productivity of employees.
• Maintains and consistently follows (and ensures staff follow) established CRPA policies and procedures to achieve efficient scheduling and staffing of the operation. 
• Maintains and consistently follows (and ensures staff follow) established CRPA policies and procedures to achieve outstanding patient care quality, staff and patient safety, and accomplishment of payer mandates/incentives related to Value Based Purchasing. 
• Ensures proper maintenance and utilization of site equipment and facilities, and effectively monitors purchases and utilization of supplies.  Interacts appropriately with vendors and ensures cost-effective decisions are made. 
• Must comply fully with all organizational policies and federal, state and local laws and government regulations including but not limited to; practice management, billing, dealing honestly with customers, suppliers, and consultants,  contract negotiation, payroll, ptime, human resource policies, competitive analysis, antitrust issues, anti-kickback and false claims issues, charging of costs/time card reporting, safeguarding confidential information, safeguarding restricted information, acceptance of business courtesies, insider trading, conflict of interest, accurate books and accounts, using health system resources properly, HIPPA, and any other applicable laws, regulations or statutes.
• Works collaboratively with other team members to ensure optimum use of resources throughout ALL of CRPA and the achievement of overall Health System strategies.  Effectively communicates and represents organizational policies/decisions to encourage a positive reaction and understanding by all stakeholders.
• Upholds Cape Regional Health System’s Service Standards in being Positive by maintaining a positive attitude with customers and team members, being Engaged by looking for opportunities to help the Health System achieve our strategic initiatives, and being Proactive by actively seeking ways to make things better for customers and team members.
• Performs other related duties as required/directed

• Bachelor’s degree in Business Administration or Finance with experience in medical practice, preferred. 
• Candidates with a high school diploma or equivalent with additional courses in accounting and/or business administration with sufficient previous experience in billing or credit and collection work, preferably in a medical office practice, hospital, or similar institution, will be considered