DESKTOP SUPPORT SPECIALIST- FT

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs.  Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

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• Install and maintain computers, monitors, printers, scanners, and related hardware.
• Assist with the installation of new or upgraded hardware.
• Maintain accurate and current records on repair, installation, and removal of equipment; provide appropriate logging and tracking of hardware malfunctions. Recommend improvements to operating procedures.
• Incident Management. Logs problems and solutions.  Determines when and how to escalate problems with hardware and software. As time permits, performs some analytical problem-solving and troubleshooting.
• Performs all other duties as assigned.  Must be flexible to meet the needs of a 24-hour/day operation.  Cooperates and collaborates with Co-workers.

• High School/GED
• Associates or Bachelor's Degree or active pursuit of same in the field of Computer Science, Information Systems Management or equivalent preferred. 
• Comparable experience and technical certifications will be considered in lieu of a degree.

• Ability to work logically and independently in an organized fashion is required.  Must be highly organized, detail-oriented, and able to meet deadlines while working on multiple assignments under time constraints.
• Ability to utilize analytical thinking skills to solve problems and to communicate clearly and effectively both orally and in writing is required.
• Interpersonal skills must be well-developed.  High level of interaction with other team members and end-users is required.  Requires exceptional Customer Service / Service Excellence skills.
• Must be available to work outside of normal business hours to fulfill production and project needs.