MANAGER OF LEARNING AND QUALITY
Camden, NJ Job ID 52451 Job Type Full Time Shift Day Specialty Other ProfessionalAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Manager incorporates Cooper’s mission and values within both programs and evaluates performance to ensure procedures and expectations are followed. Combines knowledge of Healthcare with Contact Center performance management, quality, training and technical skills to define procedures and expectations, evaluate performance and ensure a high-level experience for both patients and employees. Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines.
- In collaboration with senior leaders, this function manages the training and delivery of an exceptional experience to the patients, customers, and physicians that contact Patient Access Services (Patient Access Center, Access Business Services and Patient Access Procedural Coordination).
- The L&Q Manager oversees day-to-day operations that appropriately support Cooper’s mission and uphold its brand, vision, values, and culture.
- The L&Q Manager sets procedures and expectations, sets and evaluates performance measures, and ensures a high-level experience for all.
- This role is responsible for overseeing both training and quality assurance programs that ensure a high-level experience for patients, customers, and physicians.
- In addition, this role serves as direct management of all Probationary New Hire employees (Patient Access Navigators I, II, and III, Authorization Specialists, Surgical Schedulers).
Experience Required
3-5 years' experience required
Education Requirements
High School/GED required
Bachelor’s Degree preferred
Special Requirements
Field of Study - Education, Healthcare
Communication – Ability to communicate with patients, visitors and coworkers
Healthcare Experience
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
- RESEARCH ASSISTANT (PART-TIME) Camden, NJ
- MANAGER OF LEARNING AND QUALITY Camden, NJ
- SERVICE EXCELLENCE ADVOCATE - PART TIME Camden, NJ
- SERVICE EXCELLENCE ADVOCATE Camden, NJ
- SERVICE EXCELLENCE ADVOCATE Camden, NJ
No jobs have been viewed recently.
No jobs have been saved.
-
Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
-
Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
-
Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
-
Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
-
Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
-
-
