DIRECTOR PATIENT ACCESS TRANSFORMATION
Camden, NJ Job ID 61717 Job Type Full Time Shift Day Specialty Other ProfessionalAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
The Director of Patient Access Transformation is a specialized leadership role focused on driving operational excellence, performance optimization, and technology utilization across all patient access operations. This role will serve as the expert in analytics, process improvement, performance measurement, and technology optimization for patient access functions. The ideal candidate will be a highly analytical leader who leverages data insights and proven techniques to continuously improve operations, maximize technology investments, and enhance patient experience through measurable, sustainable improvements.
Experience Required
10+ years required of healthcare operations experience with 5+ years of hands-on experience leading process improvement or performance improvement initiatives
Education Requirements
- Bachelor's Degree required
- Master's Degree preferred
License/Certification Requirements
Relevant certifications such as Lean Six Sigma Black Belt, or Project Management Professional (PMP) highly desirable preferred
Special Requirements
- Expert-level knowledge of Lean, Six Sigma, and other improvement methodologies with proven ability to apply these frameworks in healthcare settings
- Advanced proficiency in statistical analysis, and analytical problem-solving; ability to work with complex datasets and conduct sophisticated analyses
- Strong hands-on experience with Power BI or similar analytics platforms; ability to design, build, and maintain dashboards and reports
- Working knowledge of patient access workflows (registration, scheduling, insurance verification, etc.); familiarity with healthcare IT systems including Epic
- Expertise in KPI development, balanced scorecard design, benchmarking, and performance management frameworks
- Strong project management capabilities with experience using methodologies such as Agile, Waterfall, or hybrid approaches; PMP or similar certification preferred
- Understanding of system implementations and integrations; ability to communicate effectively and translate technical concepts for operational audiences
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
- SPECIALIST MECHANIC Cape May Court House, NJ
- DIRECTOR PATIENT ACCESS TRANSFORMATION Camden, NJ
- PATIENT SERVICES REP Cherry Hill, NJ
- TRANSPORTER Camden, NJ
- SECURITY OFFICER Camden, NJ
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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