MGR PATIENT ACCESS CENTER
Cherry Hill, NJ Job ID 28149 Job Type Full Time Shift Day Specialty Other ProfessionalAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Oversee the daily operation of the Access Center; provide leadership and direction to team supervisors and staff. |
Achieve the highest level of service and satisfaction to Cooper customers and patients.
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Assume responsibility for success of foundational Contact Center elements: workforce planning, scheduling, and optimization; management and operational practices; performance and quality; hiring; staff development; and training and on-the job support tools. |
Communicate clearly defined and realistic goals for Access Center representatives to achieve on a regular basis. |
Employ effective forecasting, scheduling, and resource planning standards. |
Enhance operational performance standards - monitor/report performance relative to approved metrics and successfully implement appropriate improvements. |
Plan for and implement enhancements to the Access Center that are sensitive to organizational needs; assess opportunities to enhance system(s) performance. |
Collaborate with Cooper practices and other departments to identify and resolve issues in a timely and equitable fashion. |
Initiate decisive and corrective action if performance fails to meet operational goals. |
Yield and distribute Contact Center management reports both internally and for interfacing departments.
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Resolve escalated customer issues quickly, effectively, and diplomatically. |
Plan for and provide on-going coaching, feedback, and development to frontline management; provide leadership in the development and implementation of tactical plans and policies for the Access Center. |
Develop hiring and staffing plans and ensure that attendance and schedule adherence goals are attained. |
Ensure that all training and motivational programs for the Contact Center are consistent with overall Cooper goals objectives and policies. |
Maintain a continuous learning environment for employee skill development and career path opportunities. |
Experience Required
3 yrs experience in healthcare revenue cycle, emergency room, hospital admissions, or high volume physician office, with working knowledge of insurance benefits, authorization requirements and billing codes.
Prior supervisory experience.
Education Requirements
High school diploma required; some college preferred
License/Certification Requirements
3-5 years of experience
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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