CCA SCHEDULING ADVOCATE I

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Experience in customer service, the ability to exercise sound administrative judgement when needed, a forward thinker and embrace innovation to creatively problem solve and serves as the subject matter expert for high quality customer service.  

He/she assumes responsibility to ensure access to care is met within the Cooper Integrated Specialist Network.

The clinical scheduling advocate is the liaison for CCA clinicians and work directly with patients to schedule appointments and the practice to ensure clinical integration occurs within the Cooper Health System.

He/she keeps patients in network, ensures the care coordination and population management of patients by facilitating the next appointment within Cooper is done in a timely and efficient manner.

The clinical scheduling advocate is dedicated to supporting patients, physicians/APP, and PA’s for specialty appointments. 

Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment.

Must have excellent time management, leadership aptitude, and organizational skills. Excellent listening and communication skills are required.  

Excellent escalation skills in handling customer complaints independently and assist clinicians with patient escalations.

Must have experience with an EHR, computer skills, knowledge of patient scheduling and scheduling templates, the ability to work independently, creatively problem solve, compassionate and establish effective relationships.

Knowledge of medical terminology required. Experience with hospital outpatient registration and third party payers’ requirements strongly preferred.

Keeps patients in network, ensures the care coordination and population management of patients within Cooper is met by facilitating the next appointment within Cooper is done in a timely and efficient manner.

Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.

Work with CCA clinicians and patients to schedule high-priority appointments for primary and specialty care to ensure clinical integration occurs within the Cooper Health System.

Provide strategic expertise and leadership to the Cooper Care Alliance Initiatives, including the development and execution of onboarding of new providers, communications of services provided to new providers. 

Develop and leverage relationships with partner organizations and stakeholders

Liaison between CCA clinicians and Cooper to ensure appointments are kept within the Cooper

Integrated Specialist Network.

Meet new onboarding providers coming into CCA practices to ensure successful integration of Cooper Specialist Network continues. 

Responsible to organize and execute different programs and activities for Cooper Care Alliance 

Must have efficient analytical skills, and computer literacy to manage tasks well.  

Strong medical terminology and EHR 

Accommodate requests from the physician/clinicians to schedule appointments for emergency cases.

Communicate well with all the team members to execute appointments that are scheduled. 

Develop the processes to run and manage the program smoothly and efficiently.

Resolve conflicts in the best possible manner.

Should also demonstrate leadership and team-building skills.

Obtain and verify personal, demographic, and financial information for each patient and enter all necessary information into the practice management system

Delivers an exceptional experience to patients, customers and physicians/clinicians on a consistent and timely manner.

Ensure clinical integration by keeping patients within the Cooper Specialist Network

All other duties as assigned. 

3-5 years’ direct experience in customer service or healthcare administration  

High School Diploma Required. 

Bachelors or Masters Preferred. 

Communication – Ability to communicate with clinicians, patients, visitors and coworkers

Experience with EHR and hospital outpatient registration/scheduling