POPULATION CARE COORDINATOR

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

• Supports and actively participates in care coordination and team-based care initiatives designed to improve the health outcomes of identified patient populations across the continuum of care.
• Collaborates with physicians, advanced practice providers, RN Care Coordinators, and other multidisciplinary team members to manage centralized medication processes, facilitate transitions of care, support chronic disease management, and promote patient engagement.
• Works proactively to improve quality and performance measures through patient outreach, preventive care initiatives, accurate maintenance of electronic health records.
• Ensures all responsibilities are performed in accordance with established protocols, professional licensure, and organizational standards, while supporting patient safety and operational needs across ambulatory care settings. 

Responsibilities Include:

1. Manage centralized medication processes ·
   • Completing medication prior authorizations and peer reviews or appeals for medication denials to facilitate provider written treatment plan and improve patient care
2. Manage transitions in care for patients and their care givers. ·
   • Gathering clinical data from institutions, communicating with patient or their caregiver regarding post discharge plan of care, and developing a shared ongoing plan of care. ·
   • Scheduling post hospital visits 
3. Manage chronic care management as directed by the patient, their care giver or physician/APP. ·
   • Utilizing programs such as remote patient monitoring, including initiation of services, patient education, daily review of data, patient outreach and follow up to physician/APP improve patient clinical outcomes
4. Participate in maintaining and developing quality and performance initiatives for specific patient populations. ·
   •  Outreaching to patients to improve preventative screening completions ·
   • Updating EHR with most current patient data
5. Other duties as assigned and within the scope of professional licensure as necessary for patient safety. Including redeployment to office for clinical assignments

• Minimum three years of recent experience working in a medical facility or ambulatory practice as a licensed practical nurse
• Epic experience preferred. 
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection experience.

• High School/GED Required
• Practical Nursing Degree Required
• Associate's Degree Preferred

• Current, active, and unrestricted New Jersey Licensed Practical Nurse (LPN)

  license required. Must maintain licensure in good standing, comply with all

  New Jersey Board of Nursing requirements, and practice within the scope of

  LPN licensure.

• Current BLS/CPR certification through the American Heart Association. 

• Communication – Ability to communicate with patients, visitors and coworkers

• Customer service-oriented attitude/behavior as well as a pleasant and poised

  demeanor and excellent phone etiquette.

• Must possess excellent communication skills both verbal and written. Must be skilled

  in the use of computers.