TELEPHONE OPERATOR
Camden, NJ Job ID 31646 Job Type Full Time Shift Day Specialty Call CenterAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services.
Handle Requests through various channels while utilizing numerous databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment.
Manage multiple incoming phone lines; greet callers, answer routine questions, forward calls and take messages.
Work the hospital’s system pager and announce alerts using overhead system.
Document, relay and route messages.
Experience Required
2 years experience in a related role as a call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field preferred
Familiarity or experience handling Hospital Codes preferred.
Experience using an automated telephone console system preferred
Education Requirements
HS diploma or equivalent
Special Requirements
Excellent verbal communication and interpersonal skills required.
Must possess a strong social orientation, ability to multi-task and handle high-stress environment.
Must be detail-oriented.
Knowledge of medical terminology preferred.
Computer skills required and proficiency in Microsoft Office preferred
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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