SCHEDULING ANALYST
Camden, NJ Job ID 51836 Job Type Full Time Shift Day Specialty Clerical/AdministrativeAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
Responsible for building, maintaining, and modifying centralized scheduling templates for all scheduling providers. Ensure all approved template changes follow change management procedures and protocols. Work closely with Ambulatory leadership team and Cooper partners to ensure master templates are published/modified on a rolling basis as planned. Reschedule patient appointments as indicated by the Reschedule List Report. Ensure quality patient scheduling, positive telephone etiquette, and exceptional customer service. Interact with all levels of management and staff. Must be able to function as part of a team providing a high level of quality service to all clients. Inform actionable recommendations related to streamlining scheduling operations and meeting Cooper Health patient access goals.
Experience Required
- 3-5 years’ patient appointment scheduling and insurance verification experience in a complex academic medical office. Experience building/managing provider schedules in Flowcast or EPIC strongly preferred.
- Proven experience exhibiting exceptional customer service, strong interpersonal communication, and detail – oriented skills required.
Education Requirements
- Bachelor’s Degree or equivalent experience preferred.
Special Requirements
- Successful completion of Cooper issued Epic Cadence certification required upon hire.
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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