PATIENT SERVICES REP

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

The Patient Service Representative will be a resource to the department, patients, families, and health care team members within the scope of their role.  

They will support the administrative and scheduling needs of the Innovative Delivery Programs including Population Health at Home, Remote Patient Monitoring, Complex and Transitional Care, and other population health programs/initiatives as needed.

1. Answers and fields phone calls and voice mail messages, monitors assigned front desk pools, documents events in patients digital health record, and escalates as appropriate.
2. Faxes, scans PHI into their digital health record, and sorts mail.
3. Schedules and confirms patient appointments and performs check-in, check-out.
4. Prepares patient charts and information prior to scheduled appointment. 
5. Facilitates activation of patient’s MyChart account if not active
6. Supports patient screening for digital remote patient monitoring (RPM) program eligibility (i.e. social, digital capabilities) and facilitates digital RPM program enrollment
7. Orders/ships digital remote monitoring devices and confirms patient receipt.  
8. Anticipates problems or issues and solves within the scope of responsibility. 
9. Reviews digital RPM patient agreement and ensures signed.
10. Collaborates with patients, care givers, providers, and other health care team members. 
11. Maintains privacy and confidentiality for all patients.  
12. Regularly attends in-services to further develop position and department.
13. Performs all related duties or special projects as assigned/required.

The above are guidelines for the position but are not necessarily a delineation of all the actions/duties necessary to the job.

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

High School Diploma or equivalent required.

• Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.
• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.