NETWORK ANALYST

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

The Network Analyst role is to ensure the stability, integrity, and efficient operation of the in-house desktop and servers that support core organizational functions.  This is achieved by monitoring, maintaining, supporting, and optimizing all networked devices, software and associated operating systems.  The Network Analyst will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems investments.

Principal Duties and Responsibilities:

• Provide escalation support for all desktop, network, and server related issues and backfill desktop support when necessary.
• Act as a liaison between the Desktop Support Team and the Server, Network, Applications and, Security Teams.
• Support Single-Sign on infrastructure and troubleshoot SSO issues.
Participate in Systems and Network Support On-Call Rotation.
• resolution
• Tracks, prioritizes and documents IT requests
• Maintains working knowledge of current equipment
• Diagnoses software and hardware problems relating to the desktop and networking environment
• Identifies problems and repairs printers, desktops and peripherals
• Interfaces with IS and vendors to resolve issues onsite
• Educates end users on technology
• Keeps up-to-date on industry trends and continuously enhances professional expertise and knowledge 
• Leaves calling card or note when servicing customer equipment in their absence
• Escalates to desktop manager repeat customer problems, and patterns that are observed in order to analyze trends and address the core problem
• Other duties as assigned

2-4 years experience required

Associates degree preferred

Preferred - MCSE, MCSA, CCENT, CCNA or equivalent work experience 

Minimum of 2 years’ experience in computer hardware installation, maintenance, and repair.
Strong analytical, technical and troubleshooting skills required.  
Customer focus and positive, can-do approach is critical.
Must have good interpersonal, verbal and written communication skills