MANAGER PATIENT ACCESS CENTER
Camden, NJ Job ID 42992 Job Type Full Time Shift Day Specialty Other ProfessionalAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- Oversee the daily operation of the Access Center; provide leadership and direction to team supervisors and staff.
- Achieve the highest level of service and satisfaction to Cooper customers and patients.
- Meet Contact Center performance objectives.
- Promote the values and vision of Cooper University Health Care
- Integrate the Cooper brand, culture, patient focus, and behaviors into every contact.
- Assume responsibility for success of foundational Contact Center elements: workforce planning, scheduling, and optimization; management and operational practices; performance and quality; hiring; staff development; and training and on-the job support tools.
- Communicate clearly defined and realistic goals for Access Center representatives to achieve on a regular basis.
- Employ effective forecasting, scheduling, and resource planning standards.
- Enhance operational performance standards - monitor/report performance relative to approved metrics and successfully implement appropriate improvements.
- Plan for and implement enhancements to the Access Center that are sensitive to organizational needs; assess opportunities to enhance system(s) performance.
- Collaborate with Cooper practices and other departments to identify and resolve issues in a timely and equitable fashion.
Experience Required
3-5 years
Education Requirements
Bachelor’s Degree or equivalent combination of education, training, and experience.
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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