MANAGER AMBULATORY OPERATIONS

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.
Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.
The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with Advanced Recovery Systems.
Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.
More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.
Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergency issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.

1.    Responsible for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather, call outs or other unforeseen circumstances.

2.    Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives. 

3.    Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence.

4.    Partners with physicians, clinical personnel and administrative leadership within their assigned areas of the health system to remove barriers to success and achieve organizational goals. 

5.    Provides strong, effective, goal-oriented leadership to direct and indirect reports

6.    Supports, cascades and meets goals, objectives, policies, procedures and systems for all operational areas within span of control.

7.    Supports, coordinates, and maintains standardized work procedures and policies to improve efficiency and effectiveness across Ambulatory Operations.

8.    Coaches, develops, educates, mentors, and holds accountable direct reports as well as fosters an environment of trust throughout their areas of responsibility.

9.    Hardwires and validates leadership tools such as leader rounding on patients, employees, and providers. Practices reward and recognition of key behaviors.

10.    Creates quarterly goal action plans focused on meeting annual role-specific and organizationally driven goals.  

11.    Performs data reporting and analysis to drive decision-making within span of control geared towards meeting organizational goals.

12.    Participate in professional development activities and maintain professional affiliations.

13.    Performs all related duties and/or special projects as assigned/required.

14.    Travel between offices is required. 

Minimum 3 years' experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.

Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve local and organizational objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics.

Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations.

Excellent organizational, written and verbal communication skills. Comfort in communication with all levels of personnel.

Demonstrated excellence in customer service, patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management.

Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, scheduling and billing.

Associate's degree or Bachelor’s degree preferred