DIRECTOR AMBULATORY OPERATIONS

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

The Director of Ambulatory Operationswill support our Cardiac Care and Neuroscience practices across the Cooper Camden Region. Our Cooper Inspira Cardiac Care and Neuroscience locations are part of the Cooper Inspira Joint Venture partnership that supports advanced diagnostic and surgical technologies, treating a wide range of neurological and cardiovascular conditions. The Director will be responsible for daily operations of ten medical practice locations in Camden, Cumberland, Gloucester, and Salem Counties, supervising seven Ambulatory Operations Managers. The Director will report to the Assistant Vice President of Ambulatory Operations. Candidates with experience in Cardiovascular and Neuroscience operations are preferred. 

Accountable for the management of clinical and business operations of assigned sites, including the delivery of quality clinical services, improving patient experience, materials management, , software implementations, regulatory compliance, equipment maintenance, environment of care, and facility management, making themselves or designee available after hours for emergent issues such as facility or operational issues due to weather or other unforeseen circumstances. Supports the strategic direction of Ambulatory Operations as well as the Institute’s growth playbook by operationalizing new programs and growth initiatives. Exemplifies the Cooper University Health Care core values of inclusion, compassion and excellence. 

Minimum 3 years’ experience in a healthcare leadership, manager level or above. A combination of education, experience and background may also be considered.

Skill in exercising a high degree of leadership, initiative, judgment, discretion, and decision-making to achieve both local and organization objectives.

Demonstrated experience in improvement of assigned areas outcomes through creative and sustainable tactics 

Knowledge and ability to utilize electronic health record in order to monitor key practice statistics, patient access metrics and clinic operations

Excellent organizational, written and verbal communication skills, comfort in communication with all levels of personnel.

Demonstrated excellence in customer service and patient experience and operational improvement within the ambulatory setting.

Strong knowledge of principles and practices of business/medical administration, management and relationship management 

Working knowledge of regulatory requirements in an ambulatory setting in the realm of HIPAA, , scheduling and billing.

Bachelor’s degree or Master’s degree preferred.