ASSOCIATE DIRECTOR REVENUE CYCLE & CODING

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House,  Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

The Associate Director of Revenue Cycle is responsible for the strategic oversight, optimization, and performance of the professional revenue cycle across the Surgical Services Institute. This leader partners with physician, operational, and finance leadership to maximize revenue integrity, improve financial performance, enhance patient access, and ensure compliance with regulatory and payer requirements.

The Associate Director leads revenue cycle initiatives across multiple surgical specialties, utilizing data analytics and process improvement methodologies to improve key performance indicators while supporting exceptional patient and provider experiences.

Key Responsibilities

• Provide strategic leadership for all professional revenue cycle functions across the Surgical Services Institute.
• Develop and implement revenue cycle strategies that improve collections, reduce denials, optimize reimbursement, and strengthen financial performance.
• Monitor and improve key performance metrics including charge capture, coding accuracy, accounts receivable, denial rates, clean claim rate, reimbursement, lag days, and cash collections.
• Partner with Practice Administrators, Division Chiefs, physicians, and Revenue Cycle leadership to identify opportunities for operational improvement.
• Collaborate with Coding, Patient Access, Patient Financial Services, Managed Care, Compliance, Clinical Documentation Integrity, and Finance to improve revenue integrity.
• Lead denial prevention and appeals strategies through root cause analysis and corrective action planning.
• Oversee revenue cycle dashboards and reporting, providing actionable recommendations to executive leadership.
• Ensure timely and accurate charge capture and documentation processes across all surgical specialties.
• Identify opportunities to optimize scheduling, registration, authorizations, referrals, and front-end workflows that impact reimbursement.
• Lead multidisciplinary performance improvement initiatives utilizing Lean, Six Sigma, or similar methodologies.
• Maintain compliance with federal and state regulations, payer requirements, CMS guidelines, and organizational policies.
• Support physician onboarding, education, and ongoing training related to documentation, coding, and revenue optimization.
• Develop business cases and financial analyses supporting new clinical programs and growth initiatives.
• Foster strong relationships across clinical, operational, and financial teams to drive accountability and continuous improvement.

• Seven to ten years of progressively responsible healthcare revenue cycle experience.
• Minimum of five years of leadership experience.
• Experience managing professional revenue cycle operations within a large physician practice, academic medical center, or integrated health system.
• Experience with surgical specialties strongly preferred.
• Demonstrated success improving revenue cycle performance through analytics, process improvement, and operational leadership.

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, or related field required.
• Master's degree (MHA, MBA, MPH, or related discipline) preferred.

Certified coder certification preferred

• Comprehensive knowledge of professional billing, coding, reimbursement methodologies, payer regulations, and revenue cycle best practices.
• Strong understanding of CPT, ICD-10, HCPCS, CMS regulations, and commercial payer requirements.
• Expertise in revenue cycle analytics and performance dashboard development.
• Advanced financial analysis and operational problem-solving skills.
• Excellent leadership, communication, and relationship management abilities.
• Experience with Epic and revenue cycle reporting tools preferred.