APPLICATIONS ANALYST II
Camden, NJ Job ID 19967 Job Type Full Time Shift Day Specialty Information TechnologyAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
GENERAL
1. Implement new systems, enhance and/or upgrade existing systems, system optimization, new feature/function implementation
2. Analyzes, diagnoses, and implements system and process changes.
3. Acts as the application subject matter expert (SME) when assigned to project teams.
4. Ensure system changes follow change management procedures and protocols.
5. Works with cross functional teams and Cooper clients by providing education on system functionality, and configuration of new tools to increase end user productivity within the application.
6. Consistently meets project deadlines and goes the extra mile to ensure dates are met.
SUPPORT
7. Serves as a liaison between end users, subject matter experts and technical support
8. Provides on-call support 24/7
9. Monitors queues, event logs and brokers and performs maintenance as required
10. Monitors interfaces with external systems
11. Creates ad hoc reports per user specifications
12. QA/triage tickets
TESTING
13. Develops, plans and executes testing for supported applications
14. Creates and maintains test scripts in support of new installations, projects, and/or system updates.
DOCUMENTATION
15. Maintains support documentation, service desk routing, and knowledge base entries. Communicates all necessary application changes, enhancements, and procedures to all necessary internal department teams.
16. Documents and revises system design procedures, test procedures, and quality standards
Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.
Experience Required
3-5 years experience required
3-5 years relevant clinical, certification, and/or technical experience will be considered for those candidates who have a proven track record in the field and handling responsibilities associated with the outlined job responsibilities/summary
Education Requirements
HS required, Bachelors preferred
Business, Data Analytics, Information Technology/Systems, Healthcare preferred.
3-5 years relevant clinical, certification, and/or technical experience will be considered in lieu of degree.
License/Certification Requirements
Application specific certification/proficiency within 90 days of hire
Preferred:
RN, PT, OT, MA, LPN.
Healthcare experience in hospital, medical practice, or health system.
Special Requirements
Excellent written and verbal communication.
Ability to effectively translate IT terminology and processes with key stakeholders.
Strong customer service skills.
Ability to multitask in high pace work environment.
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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