ADMINISTRATIVE COORD

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.  Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.

Administrative functions include: Scheduling meetings, coordinates programs, data management, payroll duties, composing, typing, organizing, maintaining and distributing documents and incoming/outgoing correspondence for Directors, handling confidential personnel and financial documents, assists Directors with daily operational functions.Acts as Human Resource liaison, maintains time and attendance, assists and coordinates calendar for Director, maintains expense accounts, coordinate IT requests for service, responsible for office supplies across the Department, monitor accounts payable, compiles data for reports and other duties as necessary.

Professional telephone etiquette and customer satisfaction in support of the mission of CUH.  Demonstrates Cooper Core Values and Service Standards. Utilizes Aidet in all interactions.
Schedules hospital outpatient-based surgical procedures and services, schedules preoperative and post-operative appointments; assembles all pre-operative paperwork, ensuring all tests and pertinent information is accurately collected following divisional, departmental, and/or operating room guidelines.  
Answer incoming calls, direct calls to the correct party, check voicemails, and return missed calls for scheduling requests. Direct liaison with patients and clinical staff, ambulatory partners, to communicate patient results and scheduling needs. Escalate operational, provider, or patient complaints along with other critical matters to leadership.  Utilizes Aidet at all times.
Responsible for the integrity of pre-registration to include accurate health care coverage(s). Knowledge of medical insurance and billing processes.  Submits accurate authorization requests and works with authorization team to resolve any issues pertaining to authorizations.  Handles denials, escalates to provider and coordinates peer to peer meetings as needed.  
Handles bump list as needed.  All scheduling protocols are followed, allowing sufficient appointment time with the appropriate provider. This includes patients being seen in a timely manner appropriate to their clinical symptoms.  Patient appointments/cancellations are scheduled appropriately.  Scrubs Provider appointment schedules for accuracy of scheduling.  Reports conflicts to Manager.
Provides secretarial support, including calendar management. Enter surgical procedures and ensure that surgical cases are recorded accurately and in the correct order on the Outlook calendar. Monitors OR schedule to ensure Outlook and Snapboard match.   Report any calendar conflicts to the manager for resolution. Schedules meetings as needed.
Attends all Team Huddles and Meetings.
All other duties assigned

2-3 years in medical or office setting Preferred

HIGH SCHOOL