PATIENT SERVICES REP
Millville, New Jersey
Overview
At Cooper, our dedicated nurses are the foundation of our commitment to exceptional care. As South Jersey’s leading academic health system and only Level I Trauma Center, we deliver compassionate care across the care continuum. With a vast geographic reach encompassing urban and suburban settings, Cooper offers a diverse environment for professional nursing practice.
Success Profile
We’ve identified several PATIENT SERVICES REP personality traits that best fit within our organizational infrastructure, company culture, and shared values. Are you a match?
- Achiever
- Adaptable
- Good Listener
- Helpful
- Results-driven
- Self-starter
Mission and Values
At Cooper University Health Care, we’ve built an environment where everyone is passionate about learning, healing, and service. Making this mission a reality means cultivating supportive, inspiration-focused conversations between our team members at every level. We’re proud of the purpose-driven culture our team shares, and the outcomes it produces for our patients.
Cooper University Health Care is a leading academic health system where our nurses work alongside some of the best clinicians in the world to treat unique and complex cases. At Cooper, we strive to support nurses to be the best through collaborative work environments, educational and professional development opportunities, as well as career advancement. If you’re looking to learn, grow, and further your nursing career, Cooper University Health Care is the right place for you. Join us today. Learn why there are nurses … and then there are Cooper nurses.
- Kathy Devine, DrNP, RN, NEA-BC
SVP / Chief Nursing Executive
Employee Voices
Benefits
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Retirement
Cooper University Health Care offers a 403(b) retirement plan administered by Fidelity Investments that enables team members to save and plan for retirement through pre-tax and post-tax (Roth) contributions. All new team members of Cooper University Health Care will have 3% of compensation automatically deducted from their pay each payroll period and directed to their account at Fidelity Investments. Deferral percentages can be changed with Fidelity at any time, once enrolled. A match contribution of 50% of the team member’s contributions up to 5% of annual salary is available once eligible.
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Medical/Dental
Cooper’s medical plans are provided by Horizon Blue Cross Blue Shield. Each of the medical plans offers flexibility and freedom to use any Cooper or network provider in Horizon Blue Cross Blue Shield’s PPO, Blue Card network. Each plan has a wide range of preferred providers and services that may have no out-of-pocket cost when using Cooper providers, depending on the plan chosen. Prescription drug coverage is included in each of Cooper’s medical plans. Dental benefits are provided through Delta Dental PPO plans and Sun Life DMO. Comprehensive vision coverage is offered through Eyemed.
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Tuition Assistance
Cooper University Health Care believes that ongoing education is important, both personally and professionally. Benefits eligible team members are able to take advantage of Tuition Assistance once 3 months of employment are completed. Cooper also provides annual assistance towards professional certifications and related organization memberships.
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Educational Partnerships
Cooper is proud to partner with world class educational institutions
- Atlantic Cape Community College
- Tomas Edison State University Bayada Scholars Program at Cooper
- Rutgers- Blackwood
- Camden County College
- Drexel University
- Gwynedd Mercy University
- Holy Family University
- Jefferson University
- La Salle University
- Our Lady of Lourdes School of Nursing
- Rowan College of Burlington County
- Rowan University
- Rowan College of South Jersey
- Rutgers Camden
- Rutgers New Brunswick
- Stockton University
- TCNJ
- Thomas Edison State University
- University of Pennsylvania
- Widener University
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Nursing Recognition and Excellence
We are always looking to highlight the amazing work of our team members. Through-out the year nurses are recognized through Daisy nomination, unit awards, and rounding recognitions. For those nominated by their leaders and peers Cooper holds Annual Nursing Excellence Awards for their clinical abilities, leadership, mentorship and commitment to upholding the Cooper mission: To serve, to heal, to educate.
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Professional Development
Cooper is committed to nurses' professional growth and development. A variety of classes and courses are offered for learning new content and skills focused specifically on current and future career goals. Cooper nurses are provided with the opportunities to become involved in precepting, mentorships, research, interprofessional education, Grand Rounds and presentations.
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Professional Governance
Professional Governance: Cooper nurses are encouraged to participate in our shared decision-making structure that gives them autonomy in defining and determining their practice. Professional governance allows for collaboration and communication across all levels of nursing to drive quality patient and workforce outcomes.
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Nursing Residency
Cooper's Nurse Residency Program provides a unique opportunity for our new-to-practice RNs to develop confidence in clinical decision-making skills, build a community with colleagues, and enhance their professional practice.
Responsibilities
PATIENT SERVICES REP
Millville, Cumberland, NJJob ID 61703Job Type Full TimeShift DaySpecialty Ambulatory/Physician PracticeAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination
Briefly explain the job’s overall objective:
Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.
Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).
Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.
Other duties as assigned by the manager.
Experience Required
Minimum one year of recent registration or billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
Epic experience preferred.
Excellent organizational, written/verbal communication and teamwork skills.
Demonstrated performance of excellent customer service skills.
Education Requirements
High School Diploma or equivalent required.
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.
A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu