SURGICAL SCHEDULER
Cherry Hill, NJ Job ID 26876 Job Type Full Time Shift Day Specialty Call CenterAt Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Overview
- Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH.
- Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned.
- Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs.
- Support checkout at Gastroenterology’s ambulatory office, scheduling patients for procedures after office visits.
- Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients.
- Answer incoming calls, directing calls to the correct party, checking voicemails, and returning missed for scheduling requests.
- Responsible for the integrity of pre-registration to include accurate health care coverage(s).
- Escalate operational, provider, or patient complaints along with other critical matters to leadership.
- Knowledge of medical insurance and billing processes.
- Must work well in stressful situations and display a high degree of efficiency at all times.
- Strong emphasis on customer service.
Experience Required
- 2-3 years in medical or office setting.
- Outstanding organizational skills, typing 35-45 WPM, medical transcription required.
Education Requirements
- High School Diploma or Equivalent required.
About the Area
With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.
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Cooper in the Community We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations. -
Benefits We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
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Awards and Designations Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety..
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Military and Veterans Cooper is proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
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Education Achieve your academic and professional goals here at Cooper, one of the nation’s top choices for medical, nursing, and allied health professionals.
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Nursing At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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