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Apply Job ID 57141 Job Type Full Time Shift Day Specialty Clerical/Administrative
Short Description

Appointment scheduling to patients PCP within 7 days or discharges.  If patient has no PCP, assist with obtaining PCP and schedule appropriate appointment within set guidelines

Facilitatepatient discharge from 24/7 Emergency Department by coordinating/scheduling follow-up appointments

Works closely with both primary care physicians and physicians in all specialty areas to coordinate patient’s care plan for consultations, procedures, testing, surgeries or other services as ordered by the treating ED provider

Verify insurance coverage and demographic information

Collect and receipt patient payments

Responsible for retaining patients in the Cooper Health System whenever possible by scheduling directly in Centricity Business system, Central Scheduling, or calling physicians’ offices directly

Schedule patients for appointments with community services when appropriate

Ability to work collaboratively with and communicate with multidisciplinary teams on behalf of the patient

Inform patients of billing policies and managed care referral and/or pre-authorization requirements

Assists patients and their families with obtaining referrals from PCP to needed specialist when needed

Provides support and counseling to patients and families as appropriate

Communicates with referring providers as appropriate to address patient and physician needs

Partners with patients, families, the interdisciplinary team and community resources to provide well coordinated, timely,and exemplary care

Serves as a resource for community resources

Track and report weekly on all scheduled services

Float to other ED Registration work areas, as needed, to assist with patient access to Cooper services

Position will cover all discharged patients on IP units, CDU, Urgent Care Centers, Cooper Camden ED, Salem ED, and other hospital based care areas as deemed in scope


Special Requirements

Scheduled Days / Hours: Full time - 40 hours weekly (work hour will vary); every other weekend; include a rotational holiday schedule

Education:

High school diploma required; some college preferred.

Experience:

Minimum 3 yrs experience in a high volume ambulatory medical practice, emergency department, or hospital admissions,

Required License/Certifications/ Registration:

N/A

Other Qualifications:

Excellent customer service, analytical and organizational skills.  Working knowledge of registration process, electronic appointment scheduling, insurance plans to include referral and pre authorization processes, third-party payor reimbursement and revenue cycle, as well as EMTALA, JCAHO and HIPAA regulations.  Ability to multi-task in fast-paced environment, and work any shift, as needed.

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