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Camden, NJ Job ID 69664 Job Type Full Time Shift Day Specialty Information Technology
About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey

Short Description

1. Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
2. Works independently and able to independently and successfully troubleshoot and resolve clinical application problems and error work queues.
3. Demonstrates ability to grasp basic concepts of application-specific systems in order to support Go lives.
4. Follows established change management procedures.

5. Develops and maintains up to date documentation on all implementations.
6. Develops and maintains Application Support standards and procedures and other documentation as required.

7. Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
8. Ability to act as an effective liaison between the end user and the Clinical Application Analysts.

9. Assists in the training and induction of new staff into the Application support team.

10. Demonstrates ability to participate in testing activities by running test scripts and documenting results during installation and upgrade activities. Brings forth issues and ideas to improve the overall roll out of clinical systems.

Scope, Purpose, and Frequency of Contacts:
Frequent interaction with IT staff and end-users, including health system staff, management, or physicians.

Experience Required

2-4 years required
Epic Professional and/or Hospital Billing experience preferred

Education Requirements

Associate's preferred

3 years of relevant application business experience required in lieu of Associates Degree.

License/Certification Requirements

Application-specific system certification is required within 90 days of employment

Testimonial Placeholder Image

With the help of Cooper, I have obtained my Epic Certification as well as my Masters in Business Administration. Cooper has really been supportive and really helpful in helping me to develop professionally and personally they really believe in a strong work-life balance.

Group of diverse Cooper employees

Diversity, Equity, and Inclusion

We have always strived to create a diverse and inclusive environment that reflects the vibrant community of Camden. But we don’t rest on our reputation. We are constantly asking ourselves how we can be better. From our students to our staff, our patients to our community, we want to be a place where anyone and everyone can feel at home.

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What Inspires Us

Every member of Team Cooper has their own unique story to tell about what inspires them to be with Cooper. Some were kind enough to share them with us.

  • 2022 LGBTQ+ Healthcare Equality Top Performer Award
  • 2023 Forbes America's Best-In-State Employers Award
  • 2023 US News Best Regional Hospitals Award
  • 2023 Procedures and conditions Awards

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