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Apply Job ID 62398 Job Type Full Time Shift Day Specialty Information Technology
About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Job Summary

This entry level position into IT Healthcare will allow you to learn applications related to the Epic EHR software system, as well as other healthcare software systems. An analyst will be primarily working to resolve complex questions and issues raised by our business partners, participate in IT application testing and completing standardized build within process guidelines. We will offer full mentoring support. Candidates with strong organizational skills, problem solving skills, the ability to think critically and analytically who have a keen interest in learning healthcare IT should apply.
Provides first tier support to application users. Answers questions or resolves application problems for clients in person, or via telephone or electronically.

Principal Duties and Responsibilities:
1. Demonstrates strong customer service orientation and ability to interact well with diverse end-users, Physicians, and IT Staff.
2. Works independently and able to independently and successfully troubleshoot and resolve clinical application problems and error work queues.
3. Demonstrates ability to grasp basic concepts of application-specific systems in order to support Go lives
4. Follows established change management procedures.
5. Develops and maintains up to date documentation on all implementations.
6. Develops and maintains Application Support standards and procedures and other documentation as required.
7. Provides first tier support for assigned applications, ensuring quality services are delivered and performed and customer expectations are achieved or exceeded.
8. Ability to act as an effective liaison between the end user and the Clinical Application Analysts.
9. Assists in the training and induction of new staff into the Application support team.
10. Demonstrates ability to participate in testing activities by running test scripts and documenting results during installation and upgrade activities. Brings forth issues and ideas to improve the overall roll out of clinical systems

Experience Required

3 years of relevant application business experience required in lieu of Associates Degree

Education Requirements

Associates degree preferred

3 years of relevant application business experience required in lieu of Associates Degree

Special Requirements

Scheduled Days / Hours: m-f 8:30 to 5:00


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